Online platforms typically capture users' preferences through various information representations, such as ratings and reviews. our research focuses on how and why the valence, e.g., positive, or negative aspects or connotations, associated with such representations may elicit mixed feelings and influence individuals’ decision-making in online environments. We focus on how coexisting positivity and negativity, i.e., ambivalence, or their absence, i.e., indifference, are formed and resolved into distinct attentional processes and outcomes, relative to extreme valence. We aim to explain how ambivalence and indifference, two distinct mixed feelings may influence individuals’ attentional and behavioral consequences during decision-making in online contexts, and highlight the inability of incumbent representations in accurately capturing mixed feelings expressed in digital contents.
A compelling support for negative consequences of product recalls has led researchers to call for increased attention toward its strategic and operational organizational drivers. In this research, we examine how an organizations’ ability to ambidextrously explore new ideas while simultaneously exploiting existing processes can influence the number of recall events, a prevalent indicator of product quality, as well as organizations’ capacity to initiate recalls faster.
A compelling support for negative consequences of product recalls has led researchers to call for increased attention toward its strategic and operational organizational drivers. In this research, we examine how an organizations’ ability to ambidextrously explore new ideas while simultaneously exploiting existing processes can influence the number of recall events, a prevalent indicator of product quality, as well as organizations’ capacity to initiate recalls faster.