Akshat Lakhiwal, Ph.D.

Assistant Professor of Management Information Systems

C. Herman and Mary Virginia Terry College of Business, University of Georgia

Bio

My research focuses on the human side of the future of work.

I seek to help organizations manage intelligent systems effectively, ensuring they integrate into the workforce in ways that are not just efficient, but also psychologically sustainable and ethically sound.

As organizations adopt intelligent and often autonomous systems, the prevailing discourse often centers on technical efficiency. Through my research, I ask questions that uncover the unintended consequences of such transitions: How does interacting with these systems reshape individual psychological states, ethical and evaluative judgments?

I am particularly interested in how these micro-level shifts create cascading effects that impact broader organizational governance, strategy, and performance. This often involves going beyond whether a technology 'works' to explore how it fundamentally alters informational and social exchanges in the workplace.

My research is often backed by pluralistic methodological designs, including behavioral experimentation, econometrics, and machine learning.

Latest Updates

2026

Research update: Preprints on recent work on transparency in video interviews and the role of user fulfilment online GenAI platforms are now uploaded.

Contact

C404B Benson Hall

Terry College of Business

Athens, GA 30602

DOWNLOAD CV

Research

Selected Publications

Ambivalence is Better than Indifference: Behavioral and Neurophysiological Assessment of Ambivalence in Online Environments

Lakhiwal, A., Bala, H., & Leger, P. M.

User Reactions to AI Agents as Team Members: Effects on Satisfaction, Conflict, Trustworthiness, and Willingness to Work With

Dennis, A. R., Lakhiwal, A., & Sachdeva, A.

Book Chapters and Conference Proceedings

How Generative AI Review Summaries Disrupt Users’ Evaluative Processes in Online Purchase Environments

Todd, T. N., Lakhiwal, A., Bala, H., & Léger, P-M.

Springer Nature (2026)

Generative AI Review Summaries and Their Impact on Ambivalence and User Behavior: An Eye-Tracking Study

Todd, T. N., Lakhiwal, A., Bala, H., & Léger, P-M.

NeuroIS Retreat (2025)

Going Beyond Stars: Generative AI Review Summaries and Their Impact on Online Decision-Making

Todd, T. N., Lakhiwal, A., Bala, H., & Léger, P-M.

ICIS Proceedings (2024)

Neurophysiological assessment of ambivalence to information

Lakhiwal, A., Bala, H., & Léger, P. M.

NeuroIS Retreat (2020)

Insights from Twitter analytics: modeling social media personality dimensions and impact of breakthrough events

Lakhiwal, A., & Kar, A. K.

Conference on e-Business, e-Services and e-Society (2016)

Preprints & Working Papers

Seeing Less, Engaging More: Rethinking Early User Experience on GenAI Co-Creation Platforms—Findings from a Field Experiment

Lakhiwal, A., Jiang, S., Liu, C. W., & Duan, J.

Working Paper (2026) — SSRN

From Opacity to Transparency: Examining the Role of Transparency in Algorithmically Evaluated Asynchronous Video Interviews

Lakhiwal, A., Jiang, S., & Liu, C. W.

Working Paper (2026) — SSRN

Interviewing With Algorithms: The Role of Non-Functional Attributes in Shaping Algorithmic Evaluation Experience

Lakhiwal, A., Liu, C., Bala, H., & Suen, H. Y.

Working Paper (2025) — SSRN

Product Recall Ramifications of Relaxing Software Approval Standards at the FDA

Jeong, S., Lakhiwal, A., Yoo, E., & Ball, G.

Working Paper (2025) — SSRN

Teaching

“The art of teaching
is the art of assisting self discovery.”
— Mark van Doren
MIST 4610

Data Management and Analytics

Core course on database design, SQL, and data modeling.

MIST 5440/7440

AI for Business and Society

Exploring implications of AI systems and management.

BUS S326 Indiana University

Web and Social Media Analytics

Spring 2021 • 1 Section • 40 Students

Focused on data-driven strategies for web and social platforms.

Honors & Recognitions

William G. Panschar Undergraduate Teaching Award

Kelley School of Business (2022)

Outgoing Doctoral Student Award

Kelley School of Business, Indiana University (2023)

Alan R. Dennis Fellowship

Kelley School of Business, Indiana University (2021)

Doctoral Students Service Award

Association of Information Systems (2020)

Blog & Perspective